Criipto experienced a major incident on April 7, 2026 affecting Idura Verify Authentication Core and Idura Signatures, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:14 PM UTC
We have reports of users failing to connect to *.criipto.id based domains. We are investigating.
- investigating Apr 07, 2026, 12:35 PM UTC
We are continuing to investigate. Multiple network locations are unable to connect to Idura/Criipto domains, while some succeed, and we are still observing succesful logins.
- investigating Apr 07, 2026, 01:06 PM UTC
Users report, and Idura staff confirms, that mobile connections appear unaffected. Multiple network locations still fail, likely due to a faulty network location in Azure.
- monitoring Apr 07, 2026, 01:43 PM UTC
We have reports from customers and our own testing that the network issue is resolved. We will continue to monitor.
- resolved Apr 07, 2026, 02:01 PM UTC
This incident has been resolved.