Criipto incident

Increased error rates for Signatures API

Major Resolved View vendor source →

Criipto experienced a major incident on November 16, 2023 affecting Idura Signatures, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 08:10 AM UTC
Resolved
Nov 16, 2023, 11:28 AM UTC
Duration
3h 17m
Detected by Pingoru
Nov 16, 2023, 08:10 AM UTC

Affected components

Idura Signatures

Update timeline

  1. investigating Nov 16, 2023, 08:10 AM UTC

    We are observing an increase in error rates for the Signatures API

  2. monitoring Nov 16, 2023, 08:18 AM UTC

    Service disruption appears to have been caused by a malfunctioning load-balancer, and appears to have self-healed, we will continue to monitor.

  3. resolved Nov 16, 2023, 11:28 AM UTC

    This incident has been resolved.