Criipto experienced a critical incident on January 21, 2024 affecting Idura Verify Authentication Core and Idura Signatures, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2024, 03:30 AM UTC
A core Microsoft Azure component is failing, causing logins & signatures to also fail.
- investigating Jan 21, 2024, 03:59 AM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2024, 06:46 AM UTC
We are continuing to monitor the situation and are waiting a resolution from the cloud provider
- identified Jan 21, 2024, 08:20 AM UTC
Our hosting platform has a global outage from a central component. The service has recovered in most regions, except the EU region. Danish MitID is and has not been affected by this outage.
- monitoring Jan 21, 2024, 09:57 AM UTC
Our hosting platform, Microsoft Azure, seems to have recovered according to our own monitoring and https://azure.status.microsoft/en-us/status. The error rate has been slowly declining over the last couple of hours. We will continue to monitor the performance of the service.
- resolved Jan 21, 2024, 10:45 AM UTC
The incident has been resolved, and our own monitoring and Microsoft's status identifies all services as operational again. We will provide a post-mortem as soon as we have gathered the relevant data. Right now, we know that the outage of Azure Resource Manager, ARM, in our region specifically affected Microsoft Key Vault, which we use for encryption and decryption operations.
- postmortem Feb 26, 2024, 03:15 PM UTC
Microsofts Key Vault tech support team has confirmed that the Azure Resource Manager \(ARM\) outage took down Azure Key Vault as well. A detailed post-incident review \(with tracking ID [_NKRF-1TG_](https://aka.ms/AIR/NKRF-1TG)\) is currently available on [https://azure.status.microsoft/en-us/status/history/](https://azure.status.microsoft/en-us/status/history/). We expect that the collective set of mitigations applied by Microsoft will be effective in significantly reducing the risk for this type of incident happening again.