Criipto incident

Signatures API down

Critical Resolved View vendor source →

Criipto experienced a critical incident on April 18, 2024 affecting Idura Signatures, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 10:29 AM UTC
Resolved
Apr 18, 2024, 11:49 AM UTC
Duration
1h 19m
Detected by Pingoru
Apr 18, 2024, 10:29 AM UTC

Affected components

Idura Signatures

Update timeline

  1. investigating Apr 18, 2024, 10:29 AM UTC

    We are seeing issues with the HSM used to encrypt signature documents, we are investigating.

  2. identified Apr 18, 2024, 10:56 AM UTC

    Our HSM provider confirms that they are currently having issues in the EU region. A bit more details are available here: https://status.dpondemand.io

  3. monitoring Apr 18, 2024, 11:10 AM UTC

    Our HSM provider has identified and fixed the issue, and are monitoring the results. We are also monitoring the effect of their fix as seen from our systems.

  4. resolved Apr 18, 2024, 11:49 AM UTC

    This incident has been resolved.