Criipto experienced a critical incident on September 11, 2024 affecting Idura Signatures, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Idura Signatures
Update timeline
- investigating Sep 11, 2024, 10:54 AM UTC
Our HSM provider is reporting issues, this is affecting encryption & decryption of stored documents which is a core operation to the signing process.
- monitoring Sep 11, 2024, 11:49 AM UTC
HSM provider appears to have stabilized, and API is operational again. We will continue to monitor.
- resolved Sep 11, 2024, 01:07 PM UTC
This incident has been resolved.