Resolved after 16 hours 16 minutes, affecting API Requests, on November 25, 2020.
We continue to monitor as the incidents on AWS and Heroku haven’t been resolved yet.
Affected components
Update timeline
- investigating Nov 25, 2020, 02:26 PM UTC
Our processing infrastructure is running behind which is causing processing delays. We are in touch with our service provider to figure out the culprit of some jobs not triggering.
- identified Nov 25, 2020, 03:03 PM UTC
There are underlying issues with our service provider AWS. While we’re crossing our fingers that AWS fixes the issues quickly, our engineers are working on migration to unaffected regions.
- monitoring Nov 25, 2020, 05:58 PM UTC
In addition to the ongoing incident on AWS, Heroku is also affected and one-off dynos cannot be started. More information here: https://status.heroku.com/incidents/2127
- monitoring Nov 26, 2020, 05:04 AM UTC
We continue to monitor as the incidents on AWS and Heroku haven’t been resolved yet.
- resolved Nov 26, 2020, 06:42 AM UTC
The AWS incident has been resolved.
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Amazon Web Services