Crazy Ant Labs incident

[SFTP To Go] increased rate of login failures

Resolved after 3 hours 17 minutes, affecting API Requests, on March 4, 2021.

monitoring Mar 04, 2021, 04:00 PM UTC

We are continuing to monitor for any further issues.

Started
Mar 04, 2021, 01:16 PM UTC
Resolved
Mar 04, 2021, 04:33 PM UTC
Duration
3h 17m
Detected by Pingoru
Mar 04, 2021, 01:16 PM UTC

Affected components

API Requests

Update timeline

  1. investigating Mar 04, 2021, 01:16 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 04, 2021, 01:45 PM UTC

    The issue seems to be resolved. We are still monitoring.

  3. monitoring Mar 04, 2021, 02:02 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 04, 2021, 02:13 PM UTC

    We are still seeing intermittent login failures. We are in contact with our service provider.

  5. monitoring Mar 04, 2021, 02:36 PM UTC

    We are continuously monitoring and following up with the service provider, they are still working on a fix. We will continue to post updates until this issue is resolved.

  6. monitoring Mar 04, 2021, 04:00 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 04, 2021, 04:33 PM UTC

    This incident has been resolved.

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