Cradlepoint Outage History

Cradlepoint is up right now

Cradlepoint had 11 outages in the last 2 years totaling 251h 31m of downtime — averaging 0.5 incidents per month.

There were 11 Cradlepoint outages since October 7, 2024 totaling 251h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cradlepoint.com

Major September 15, 2026

NetCloud Manager is currently unavailable

Detected by Pingoru
Sep 15, 2026, 07:43 PM UTC
Resolved
Sep 16, 2026, 12:35 AM UTC
Duration
4h 51m
Affected: Endpoint Management
Timeline · 4 updates
  1. investigating Sep 15, 2026, 07:43 PM UTC

    We’re experiencing an unexpected outage for SDK Apps. Our engineering team is looking into the issue and we expect it to be resolved quickly.

  2. identified Sep 15, 2026, 08:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 15, 2026, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 16, 2026, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026

NetCloud Manager Data Processing Delays

Detected by Pingoru
Aug 21, 2026, 08:58 PM UTC
Resolved
Aug 22, 2026, 04:25 AM UTC
Duration
7h 27m
Affected: Visibility, Analytics, and Insights
Timeline · 2 updates
  1. monitoring Aug 21, 2026, 08:58 PM UTC

    NetCloud Manager data processing is running behind for Geoview (both via NCM UI and API) which is causing inaccuracies in the reported data. A fix has been implemented and we are monitoring the results. No data has been lost and we expect the system will be caught up shortly.

  2. resolved Aug 22, 2026, 04:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2026

NetCloud Manager Is Currently Unavailable

Detected by Pingoru
Jul 24, 2026, 11:28 AM UTC
Resolved
Jul 24, 2026, 12:48 PM UTC
Duration
1h 19m
Affected: Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and InsightsSubscription ManagementPolicy ManagementZero Trust Portal and Authentication
Timeline · 4 updates
  1. investigating Jul 24, 2026, 11:28 AM UTC

    NetCloud Manager is currently intermittently unavailable. We’re experiencing an unexpected network outage due to an outage with one of our third party service providers. Our engineering team is looking into the issue.

  2. investigating Jul 24, 2026, 11:59 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 24, 2026, 12:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 24, 2026, 12:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

NetCloud Manager Performance Degradation

Detected by Pingoru
Jul 08, 2026, 10:49 PM UTC
Resolved
Jul 09, 2026, 12:30 AM UTC
Duration
1h 41m
Affected: Endpoint Management
Timeline · 4 updates
  1. investigating Jul 08, 2026, 10:49 PM UTC

    NetCloud Manager is currently experiencing performance degradation with Configuration Editors. Our engineering team is looking into the issue and we expect it to be resolved quickly.

  2. identified Jul 08, 2026, 11:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2026, 12:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

ANA is currently unavailable

Detected by Pingoru
Jun 25, 2026, 02:55 PM UTC
Resolved
Jun 26, 2026, 03:34 AM UTC
Duration
12h 39m
Affected: Visibility, Analytics, and Insights
Timeline · 1 update
  1. identified Jun 25, 2026, 02:55 PM UTC

    ANA is currently unavailable. We’re experiencing an unexpected outage. Our engineering team is looking into the issue and we expect it to be resolved quickly.

Read the full incident report →

Major June 19, 2026

ANA Tech Docs is currently unavailable

Detected by Pingoru
Jun 19, 2026, 01:13 PM UTC
Resolved
Jun 19, 2026, 04:49 PM UTC
Duration
3h 35m
Affected: Visibility, Analytics, and Insights
Timeline · 1 update
  1. identified Jun 19, 2026, 01:13 PM UTC

    ANA Tech Docs is currently unavailable. We’re experiencing an unexpected outage. Our engineering team is looking into the issue, and we expect it to be resolved quickly

Read the full incident report →

Major June 16, 2026

NetCloud SASE Partial Outage

Detected by Pingoru
Jun 16, 2026, 03:15 PM UTC
Resolved
Jun 16, 2026, 03:37 PM UTC
Duration
21m
Affected: Ashburn POPPhoenix POP
Timeline · 2 updates
  1. investigating Jun 16, 2026, 03:15 PM UTC

    The NetCloud SASE service is currently experiencing a partial outage. This is impacting a limited number of SASE customers and temporarily preventing the provisioning of new networks. Our team is actively monitoring the situation and collaborating with OCI to restore full service.

  2. resolved Jun 16, 2026, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

NetCloud SASE - Degraded Service — Infrastructure Provider Outage (US East Region/Ashburn)

Detected by Pingoru
Mar 03, 2026, 12:34 AM UTC
Resolved
Mar 05, 2026, 04:32 PM UTC
Duration
2d 15h
Affected: Ashburn POP
Timeline · 5 updates
  1. investigating Mar 03, 2026, 12:34 AM UTC

    Oracle is investigating an outage affecting multiple services in the US East (Ashburn) region starting March 2, 2026 at 20:30 UTC. NetCloud SASE new network creation is impacted on Ashburn region. We are closely monitoring the situation and will update once the issue is resolved.

  2. monitoring Mar 03, 2026, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Mar 03, 2026, 12:38 AM UTC

    We are currently investigating this issue.

  4. monitoring Mar 03, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 05, 2026, 04:32 PM UTC

    Oracle has confirmed that issue has been resolved.

Read the full incident report →

Major February 13, 2026

Access to Ericsson Enterprise Wireless University is Unavailable

Detected by Pingoru
Feb 13, 2026, 05:58 PM UTC
Resolved
Feb 18, 2026, 05:26 PM UTC
Duration
4d 23h
Affected: University (www.cradlepointuniversity.com)
Timeline · 5 updates
  1. investigating Feb 13, 2026, 05:58 PM UTC

    Access to Ericsson Enterprise Wireless University through NetCloud Manager is currently unavailable. We are actively investigating this issue.

  2. identified Feb 13, 2026, 07:37 PM UTC

    We have identified the issue and are working with our third party provider to resolve as quickly as possible.

  3. identified Feb 16, 2026, 03:02 PM UTC

    We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

  4. identified Feb 17, 2026, 04:01 PM UTC

    We continue to work with our third party provider to restore access to Ericsson Enterprise Wireless University through NetCloud Manager. We hope to have the issue resolved quickly.

  5. resolved Feb 18, 2026, 05:26 PM UTC

    This issue has been resolved, and access to Ericsson Enterprise Wireless University is now accessible via NetCloud Manager.

Read the full incident report →

Minor January 25, 2026

NCC Client & NCX Configuration Push outage

Detected by Pingoru
Jan 25, 2026, 10:08 PM UTC
Resolved
Jan 27, 2026, 04:38 AM UTC
Duration
1d 6h
Affected: Policy ManagementZero Trust Portal and Authentication
Timeline · 6 updates
  1. investigating Jan 25, 2026, 10:08 PM UTC

    We are currently experiencing a partial outage affecting NCX services. This issue may impact NCC client connectivity and new NCX configuration pushes. Our teams are working with the highest priority to resolve the issue and restore full system functionality as quickly as possible. During this period, we kindly request that customers do not restart NCX Service Gateways, as doing so may potentially impact live traffic. We will continue to provide updates as progress is made.

  2. identified Jan 26, 2026, 01:55 AM UTC

    The NCX configuration push issue has been resolved, and customers can restart NCX Service Gateways if needed. NCC client connectivity has already been restored for some networks, and our teams are actively working to restore service for all remaining affected networks as quickly as possible.

  3. investigating Jan 26, 2026, 10:21 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 26, 2026, 07:46 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jan 26, 2026, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →