Cradlepoint incident

Endpoints Reconnecting to Service After Maintenance

Cradlepoint experienced a notice incident on February 2, 2020 affecting Account Login / User Interface / API, lasting 10h 19m. The incident has been resolved; the full update timeline is below.

Started: Feb 02, 2020, 10:02 AM UTC
Resolved: Feb 02, 2020, 08:22 PM UTC
Duration: 10h 19m
Detected by Pingoru: Feb 02, 2020, 10:02 AM UTC

Affected components

Account Login / User Interface / API

Update timeline

monitoring Feb 02, 2020, 10:02 AM UTC

NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices. For more info and FAQ regarding the maintenance please click here. Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
resolved Feb 02, 2020, 08:22 PM UTC

Connections to the service have been restored to pre-maintenance levels.