Cradlepoint experienced a major incident on September 25, 2020 affecting Account Login / User Interface / API, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2020, 02:36 PM UTC
NetCloud Manager is currently experiencing performance degradation where users can not access Remote Connect functionality. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- identified Sep 25, 2020, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 25, 2020, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2020, 03:12 PM UTC
This incident has been resolved.
- postmortem Oct 01, 2020, 06:09 PM UTC
Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on September 25th 2020. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-September-25th-2020](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-September-25th-2020)