Cradlepoint experienced a notice incident on February 23, 2021 affecting Account Login / User Interface / API, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 23, 2021, 08:28 PM UTC
NetCloud Manager is currently unavailable. We've identified the issue and are working on a fix. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- monitoring Feb 23, 2021, 08:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2021, 08:37 PM UTC
This incident has been resolved.
- postmortem Feb 24, 2021, 08:24 PM UTC
Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on February 23rd 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-February-23rd-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-February-23rd-2021)