Cradlepoint experienced a minor incident on April 10, 2021 affecting Account Login / User Interface / API, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login / User Interface / API
Update timeline
- investigating Apr 10, 2021, 12:41 AM UTC
NetCloud Manager is currently experiencing a performance degradation involving interactions from NetCloud Manager to devices. Some customers may experience delays with features like configuration updates. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating Apr 10, 2021, 01:10 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 10, 2021, 01:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 10, 2021, 03:09 AM UTC
This incident has been resolved. We apologize for any inconvenience.