Cradlepoint experienced a minor incident on April 21, 2021 affecting Account Login / User Interface / API, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login / User Interface / API
Update timeline
- investigating Apr 21, 2021, 10:58 PM UTC
NetCloud Manager is currently experiencing a performance degradation involving interactions registering and unregistering devices to NetCloud Manager. Some customers may experience issues with features like group updates. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- identified Apr 21, 2021, 11:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 21, 2021, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2021, 11:11 PM UTC
This incident has been resolved.