Cradlepoint incident

NetCloud Manager Performance Degradation

Minor Resolved View vendor source →

Cradlepoint experienced a minor incident on August 31, 2021 affecting Account Login / User Interface / API, lasting 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 06:24 PM UTC
Resolved
Sep 01, 2021, 01:25 AM UTC
Duration
7h
Detected by Pingoru
Aug 31, 2021, 06:24 PM UTC

Affected components

Account Login / User Interface / API

Update timeline

  1. investigating Aug 31, 2021, 06:24 PM UTC

    NetCloud Manager is currently experiencing performance degradation with device connectivity. Some devices may not be able to connect to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

  2. identified Aug 31, 2021, 06:27 PM UTC

    We have identified an issue with our hosting partners. We are continuing to monitor the situation.

  3. identified Aug 31, 2021, 06:46 PM UTC

    NetCloud Manager is currently experiencing performance degradation with device connectivity. Some devices may not be able to connect to NetCloud Manager. We have identified an issue with our hosting partners. We are continuing to monitor the situation.

  4. identified Aug 31, 2021, 07:44 PM UTC

    We have identified an issue with our hosting partners. We are continuing to monitor the situation.

  5. identified Aug 31, 2021, 08:29 PM UTC

    Cradlepoint is currently implementing mitigation measures and engaging recovery mechanisms as needed while continuing to monitor our hosting provider. During this period, all Cradlepoint endpoints will continue to remain fully operational but could experience limited access to NetCloud Manager.

  6. identified Aug 31, 2021, 09:26 PM UTC

    Cradlepoint is continuing to implement mitigation measures and engaging recovery mechanisms as needed while monitoring our hosting provider. During this period, all Cradlepoint endpoints will continue to remain fully operational, but devices and users could experience limited access to NetCloud Manager.

  7. monitoring Aug 31, 2021, 10:30 PM UTC

    The issue has been mitigated by our hosting provider and our system is recovering. We will continue to monitor the results.

  8. resolved Sep 01, 2021, 01:25 AM UTC

    This incident has been resolved. Thank you for your patience.