Cradlepoint experienced a minor incident on December 15, 2021 affecting Account Login / User Interface / API and Cascade Partner Portal, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:21 PM UTC
NetCloud Manager is currently unavailable and are actively investigating. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating Dec 15, 2021, 03:49 PM UTC
We are currently investigating what looks to be due to a widespread incident that is not unique to Cradlepoint NetCloud Manager. We are actively exploring possible mitigation measures and are in contact with our service providers for latest updates. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager.
- monitoring Dec 15, 2021, 04:08 PM UTC
We are beginning to recover following an outage from our hosting provider. All Cradlepoint endpoints will continue to remain operational.
- monitoring Dec 15, 2021, 04:22 PM UTC
NCM is recovering following an issue with our hosting provider. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience degraded performance with NetCloud Manager.
- monitoring Dec 15, 2021, 05:16 PM UTC
We are continuing to monitor for any additional issues.
- resolved Dec 15, 2021, 05:28 PM UTC
This incident has been resolved.