Cradlepoint incident

NetCloud Perimeter Performance Degradation

Notice Resolved View vendor source →

Cradlepoint experienced a notice incident on April 20, 2022, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2022, 05:33 PM UTC
Resolved
Apr 21, 2022, 03:21 AM UTC
Duration
9h 48m
Detected by Pingoru
Apr 20, 2022, 05:33 PM UTC

Update timeline

  1. investigating Apr 20, 2022, 05:33 PM UTC

    We are currently having load issues due to recovering from a third party service provider outage. Some NetCloud Perimeter clients are experiencing issues connecting back to the service. Our engineering team is working to resolve this issue and we apologize for any inconvenience.

  2. identified Apr 20, 2022, 07:00 PM UTC

    NetCloud Perimeter client recovery continues, and our engineering teams are continuing to closely monitor the system to ensure all clients successfully reconnect to the service.

  3. monitoring Apr 20, 2022, 09:17 PM UTC

    NetCloud Perimeter client connections have recovered and we continue to monitor to ensure service stability.

  4. resolved Apr 21, 2022, 03:21 AM UTC

    This issue has been resolved