Cradlepoint experienced a notice incident on September 28, 2022 affecting Account Login / User Interface / API, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2022, 07:56 PM UTC
NetCloud Manager is currently experiencing performance degradation due to service issues with one of our partners. We have identified this has impacted Remote Connect and actively monitoring and working with our partner on resolution. We sincerely apologize for this inconvenience. Our engineering team is engaged and we expect it to be resolved quickly.
- monitoring Sep 28, 2022, 08:55 PM UTC
Updates have been made by our partner which are showing positive signs with their services. Our engineering team is actively monitoring Remote Connect performance until full resolution of this issue.
- resolved Sep 28, 2022, 09:26 PM UTC
This incident has been resolved.