Cradlepoint incident

NetCloud Manager Degradation - Device Registration and Licensing

Minor Resolved View vendor source →

Cradlepoint experienced a minor incident on October 31, 2022 affecting Account Login / User Interface / API, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 10:43 PM UTC
Resolved
Oct 31, 2022, 11:39 PM UTC
Duration
55m
Detected by Pingoru
Oct 31, 2022, 10:43 PM UTC

Affected components

Account Login / User Interface / API

Update timeline

  1. investigating Oct 31, 2022, 10:43 PM UTC

    We are investigating an issue in which customers are unable to manually register routers to NetCloud Manager. In addition to device registration, customers may also experience issues when attempting to perform certain licensing operations within NetCloud Manager such as license Upgrade/Downgrade, Unlicensing of devices, and/or certain feature enablement. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved quickly.

  2. monitoring Oct 31, 2022, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 31, 2022, 11:39 PM UTC

    This incident has been resolved.