Cradlepoint experienced a minor incident on January 19, 2024 affecting Account Login / User Interface / API, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2024, 12:09 AM UTC
NetCloud Manager is currently unavailable. We’re experiencing an unexpected network outage. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating Jan 19, 2024, 12:51 AM UTC
We are continuing to investigate this issue. We apologize for any inconvenience.
- monitoring Jan 19, 2024, 01:36 AM UTC
A fix has been implemented, we will continue to monitor.
- resolved Jan 19, 2024, 02:04 AM UTC
This incident has been resolved.
- postmortem Jan 20, 2024, 02:23 AM UTC
Cradlepoint engineering has completed an exhaustive post mortem review of the incident and prepared the below RCA document outlining the impact, root cause, resolutions, and improvements being made. [Service Degradation Root Cause Analysis Report - January 18th, 2024](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Jan-18th-2024)