Cradlepoint incident

NCM live data not loading for individual device dashboards

Notice Resolved View vendor source →

Cradlepoint experienced a notice incident on April 23, 2024 affecting Account Login / User Interface / API, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 04:46 PM UTC
Resolved
Apr 23, 2024, 10:24 PM UTC
Duration
5h 38m
Detected by Pingoru
Apr 23, 2024, 04:46 PM UTC

Affected components

Account Login / User Interface / API

Update timeline

  1. investigating Apr 23, 2024, 04:46 PM UTC

    We are currently investigating an issue where live data is not loading in NCM. Impacted areas are on the individual Devices dashboard including the following Interfaces tab, Cellular Health Live and Geoview Live.

  2. monitoring Apr 23, 2024, 05:58 PM UTC

    A fix has been implemented we are monitoring.

  3. resolved Apr 23, 2024, 10:24 PM UTC

    This incident has been resolved.