Cradlepoint experienced a major incident on June 12, 2024 affecting Endpoint Management, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Endpoint Management
Update timeline
- investigating Jun 12, 2024, 01:19 PM UTC
NetCloud Manager is currently experiencing performance degradation with Remote Connect features. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- identified Jun 12, 2024, 01:55 PM UTC
We have identified the issue and are implementing the fix now.
- monitoring Jun 12, 2024, 02:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2024, 03:05 PM UTC
This incident is resolved. We apologize for any inconvenience.