Cradlepoint incident

NetCloud Manager Performance Degradation

Notice Resolved View vendor source →

Cradlepoint experienced a notice incident on October 7, 2024 affecting Account Login / User Interface / API and Endpoint Management and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 10:46 PM UTC
Resolved
Oct 08, 2024, 03:22 AM UTC
Duration
4h 35m
Detected by Pingoru
Oct 07, 2024, 10:46 PM UTC

Affected components

Account Login / User Interface / APIEndpoint ManagementVisibility, Analytics, and Insights

Update timeline

  1. identified Oct 07, 2024, 10:46 PM UTC

    NetCloud Manager is currently experiencing performance degradation with Device Configuration and Device online state. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

  2. identified Oct 07, 2024, 11:51 PM UTC

    We have identified the issue and are implementing the fix now.

  3. monitoring Oct 08, 2024, 01:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2024, 03:22 AM UTC

    This incident is resolved. We apologize for any inconvenience.