Cradlepoint experienced a minor incident on July 5, 2020, lasting 9h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 05, 2020, 05:07 PM UTC
We are currently experiencing an issue with clients receiving an updated certificate. This may impact new clients trying to authenticate on the network or clients that have an expired certificate. We are investigating the issue and will provide an update as soon as possible. We apologize for any inconvenience.
- identified Jul 05, 2020, 05:51 PM UTC
We have identified what the issue is and the team is working on a fix. We sincerely apologize for any inconvenience.
- identified Jul 05, 2020, 07:22 PM UTC
We are continuing to work on this issue.
- identified Jul 05, 2020, 09:32 PM UTC
We are working on the fix. It will require a deploy and we'll get that pushed out as soon as possible.
- resolved Jul 06, 2020, 02:52 AM UTC
This has been resolved. We apologize for any issues you may have experienced.