Cradlepoint experienced a minor incident on November 25, 2020 affecting Account Login / User Interface / API, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login / User Interface / API
Update timeline
- identified Nov 25, 2020, 04:59 AM UTC
NetCloud Manager is currently experiencing a performance degradation involving interactions from NetCloud Manager to devices. This is only affecting a subset of devices and as such, some customers may experience delays with features like configuration updates and Remote Connect. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- monitoring Nov 25, 2020, 05:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2020, 06:02 AM UTC
This incident has been resolved.