Cradlepoint experienced a minor incident on December 8, 2020 affecting Account Login / User Interface / API, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login / User Interface / API
Update timeline
- investigating Dec 08, 2020, 06:16 PM UTC
NetCloud Manager is currently experiencing a performance degradation involving user authentication for accounts that are using Federated Identity. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue and expect the issue to be resolved soon.
- identified Dec 08, 2020, 06:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 08, 2020, 07:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2020, 07:57 PM UTC
This incident has been resolved.