Cradlepoint incident

Cradlepoint Customer and Partner Connect are Unavailable

Notice Resolved View vendor source →

Cradlepoint experienced a notice incident on May 11, 2021 affecting Account Login / User Interface / API, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2021, 10:15 PM UTC
Resolved
May 12, 2021, 01:43 AM UTC
Duration
3h 27m
Detected by Pingoru
May 11, 2021, 10:15 PM UTC

Affected components

Account Login / User Interface / API

Update timeline

  1. identified May 11, 2021, 10:15 PM UTC

    We have identified an issue with Cradlepoint Customer and Partner Connect. Currently, users are not able to access Cradlepoint Connect through NetCloud Manager to perform activities such as submit technical support cases or view forums. We are actively monitoring the status of our external 3rd party services that are impacting this functionality. We apologize for any inconveniences.

  2. identified May 11, 2021, 10:17 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 12, 2021, 12:02 AM UTC

    This issue has been resolved by our 3rd party service and related functionality has been restored in NetCloud Manager. Our engineering team will continue to monitor.

  4. resolved May 12, 2021, 01:43 AM UTC

    This incident has been resolved.