Cradlepoint experienced a minor incident on May 24, 2021 affecting Account Login / User Interface / API, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Account Login / User Interface / API
Update timeline
- investigating May 24, 2021, 07:33 PM UTC
NetCloud Manager is currently experiencing performance degradation with several services. Users may experience delays using Remote Connect and Router Logs. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating May 24, 2021, 07:37 PM UTC
We are continuing to investigate the issue. Users may still experience delays using Router Logs.
- resolved May 24, 2021, 07:48 PM UTC
This incident has been resolved.