Cradlepoint incident

NetCloud Manager Degradation - Unable to License Unlicensed Devices

Minor Resolved View vendor source →

Cradlepoint experienced a minor incident on June 23, 2021 affecting Account Login / User Interface / API, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2021, 02:18 PM UTC
Resolved
Jun 23, 2021, 03:41 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 23, 2021, 02:18 PM UTC

Affected components

Account Login / User Interface / API

Update timeline

  1. investigating Jun 23, 2021, 02:18 PM UTC

    We are investigating an issue in which customers are unable to license unlicensed devices through the Subscriptions dashboard. Our engineering team is looking into the issue. We apologize for any inconvenience.

  2. investigating Jun 23, 2021, 03:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2021, 03:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 23, 2021, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 23, 2021, 03:41 PM UTC

    This incident has been resolved.