Cradlepoint experienced a notice incident on October 28, 2021 affecting Account Login / User Interface / API, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2021, 02:10 PM UTC
NetCloud Manager is currently experiencing performance degradation with logging in and slow performance. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating Oct 28, 2021, 02:31 PM UTC
NetCloud Manager is currently experiencing performance degradation with logging in and slow performance. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- identified Oct 28, 2021, 02:59 PM UTC
We have identified the issue and are implementing the fix now.
- identified Oct 28, 2021, 03:29 PM UTC
We are continuing to work on addressing the issue.
- monitoring Oct 28, 2021, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2021, 05:43 PM UTC
This incident is resolved. We apologize for any inconvenience.
- postmortem Oct 29, 2021, 12:27 AM UTC
Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on October 28th 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-28th-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-28th-2021)