Cradlepoint experienced a major incident on November 19, 2021, lasting 13h 38m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 19, 2021, 02:43 PM UTC
We are currently having a service degradation with NetCloud Perimeter and causing a slow response time for processing client status updates. We are actively working on this issue and apologize for the inconvenience.
- investigating Nov 19, 2021, 03:30 PM UTC
We are working to resolve the issue. New clients attempting to connect to the network may be delayed. We apologize for the inconvenience.
- identified Nov 19, 2021, 04:14 PM UTC
We are continuing to work on getting the system back to normal function. Clients attempting to connect may be delayed.
- identified Nov 19, 2021, 05:09 PM UTC
Requests for client updates are still getting delayed. We are working on a fix and will update as soon as possible.
- identified Nov 19, 2021, 06:25 PM UTC
We are seeing client requests get processed but it is still slow to process and client requests may be delayed.
- identified Nov 19, 2021, 07:08 PM UTC
The team has been continuing to work on expediting the client request processes. We apologize for the inconvenience.
- identified Nov 19, 2021, 08:13 PM UTC
The issue we are facing is getting client records updated in the database. The processing is very slow and is impacting the client's ability to update records. The team is working on several fronts to get this fully resolved as quickly as possible.
- identified Nov 19, 2021, 09:16 PM UTC
We are continuing to work on the fix to help improve processing of client update requests.
- identified Nov 19, 2021, 11:25 PM UTC
The team is still working to address the issue.
- identified Nov 20, 2021, 12:26 AM UTC
We are continuing to work on a fix.
- identified Nov 20, 2021, 02:44 AM UTC
We have been able to process several requests but the client reconnects may still be delayed.
- resolved Nov 20, 2021, 04:21 AM UTC
This incident has been resolved.