Cradlepoint experienced a notice incident on August 19, 2022 affecting Account Login / User Interface / API, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2022, 04:38 PM UTC
NetCloud Manager is currently experiencing a service degradation impacting the ability to run speed tests. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- identified Aug 19, 2022, 05:12 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 19, 2022, 06:10 PM UTC
We have a fix for the issue in progress and are preparing to deploy the change.
- identified Aug 19, 2022, 06:59 PM UTC
We are continuing to work on addressing this issue.
- monitoring Aug 19, 2022, 07:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 19, 2022, 07:42 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 19, 2022, 07:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 19, 2022, 08:20 PM UTC
This incident has been resolved.