Cradlepoint experienced a minor incident on January 21, 2025 affecting Account Login / User Interface / API and Endpoint Management and 1 more component, lasting 7h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2025, 06:32 PM UTC
NetCloud Manager is currently unavailable. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue.
- identified Jan 21, 2025, 06:49 PM UTC
The issue has been identified and we are working to address and restore service as soon as possible.
- identified Jan 21, 2025, 07:15 PM UTC
We have identified a fix for this issue and the engineering team is working to apply this update and restore service as soon as possible.
- identified Jan 21, 2025, 07:53 PM UTC
We continue to actively work on a fix for this issue to restore services as soon as possible.
- monitoring Jan 21, 2025, 08:15 PM UTC
A fix has been applied and we are closely monitoring while the services are recovering.
- monitoring Jan 21, 2025, 08:57 PM UTC
We have confirmed most services have recovered and are continuing to closely monitor until all services are fully operational.
- monitoring Jan 21, 2025, 09:35 PM UTC
We are continuing to closely monitor until all services fully recover.
- monitoring Jan 21, 2025, 10:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2025, 01:39 AM UTC
This incident is resolved. We apologize for any inconvenience