Cradlepoint experienced a notice incident on February 4, 2025 affecting Subscription Management, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 04, 2025, 09:37 PM UTC
NetCloud Manager is currently experiencing issues with subscription and license management. Subscription management through the user interface and through the API is impacted. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
- investigating Feb 04, 2025, 10:12 PM UTC
We are continuing to investigate this issue. We apologize for any inconvenience.
- identified Feb 04, 2025, 11:10 PM UTC
We have identified the root cause and we are continuing to work on addressing the issue.
- monitoring Feb 04, 2025, 11:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2025, 12:49 AM UTC
This incident has been resolved.