Resolved after 12 minutes, affecting Private API (EU) and Private API (US) and 1 more, on June 19, 2026.
We have identified an infrastructure update which may have caused the issue - we have rolled back to a last-known-good state and are continuing to investigate the cause.
Affected components
Update timeline
- investigating Jun 19, 2026, 03:32 PM UTC
Several of Count's backend services related to AI and private/public API operations are currently in a degraded state. We are currently investigating the cause, we believe it is related to issues accessing private GCP endpoints.
- identified Jun 19, 2026, 03:41 PM UTC
We have identified an infrastructure update which may have caused the issue - we have rolled back to a last-known-good state and are continuing to investigate the cause.
- resolved Jun 19, 2026, 03:45 PM UTC
This incident has been resolved.
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