Cortex had 25 outages in the last 2 years totaling 32h 47m of downtime — averaging 1 incident per month.
There were 25 Cortex outages since September 18, 2025 totaling 32h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating We are investigating elevated 503s on the API. We are actively investigating. Affected components Cortex Public API (Degraded performance)
Status: Resolved 503s are resolved. Affected components Cortex Public API (Operational)
Status: Resolved While performing a database migration, we experience a brief loss of availability on the Cortex API for 8 minutes. All services are fully restored. Affected components Cortex Web Application (Operational) Cortex Ingestions (Operational) Cortex Public API (Operational)
Status: Resolved Scorecard data stopped updating for all EU and dedicated tenants. No entities appeared on scorecards and rules were not evaluated. The issue has been resolved and impacted services have returned to normal operation. Affected components Cortex Web Application (Operational) Cortex Ingestions (Operational) Cortex Public API (Operational)
Status: Investigating We are investigating degraded performance for the API that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Public API (Degraded performance)
Status: Resolved The issue with the API has been resolved. Impacted services have returned to normal operation. Affected components Cortex Public API (Operational)
Status: Investigating We are investigating a potential service interruption with workflows that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Web Application (Degraded performance)
Status: Identified We have identified the issue with workflows and are working to resolve it. Affected components Cortex Web Application (Degraded performance)
Status: Resolved The issue with [business components] has been resolved. Impacted services have returned to normal operation. Affected components Cortex Web Application (Operational)
Status: Investigating We are investigating a service interruption with workflows that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Web Application (Degraded performance)
Status: Monitoring The issue with workflows has been identified and a fix has been implemented. We are monitoring the performance of impacted services. We will continue to update this page until it is resolved. Affected components Cortex Web Application (Degraded performance)
Status: Resolved The issue with workflows has been resolved. Impacted services have returned to normal operation. Affected components Cortex Web Application (Operational)
Status: Investigating We are investigating a potential API interruption that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Public API (Degraded performance)
Status: Monitoring API performance is getting back to normal, we are monitoring the situation and will keep this page updated until it's fully resolved. Affected components Cortex Public API (Degraded performance)
Status: Resolved The API degradation has been resolved. Impacted services have returned to normal operation. Affected components Cortex Public API (Operational)
Status: Monitoring We identified a temporary degradation of the Cortex API service and are actively monitoring the situation to ensure it doesn’t reproduce. We will keep updating this status page until it is fully resolved. Affected components Cortex Public API (Degraded performance)
Status: Resolved The temporary Cortex API degradation is now resoled. All services are operating normally. Affected components Cortex Public API (Operational)
Status: Investigating We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Public API (Partial outage)
Status: Monitoring The issue with Cortex Public API has been mitigated. We are monitoring the performance of impacted services. We will continue to update this page until it is resolved. Affected components Cortex Public API (Operational)
Status: Resolved The issue with Cortex Public API has been resolved. Impacted services have returned to normal operation. Affected components Cortex Public API (Operational)
Status: Investigating We are investigating a potential Cortex API service interruption that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Public API (Degraded performance)
Status: Resolved The issue impacting the Cortex API has been mitigated. We'll continue to monitor the performance of the Cortex API and are actively working on adding extra resilience. Affected components Cortex Public API (Operational)
Status: Identified Some customers are experiencing issues with search functionality. We have identified the issue and are working to resolve it.
Status: Resolved The issue with search functionality has been resolved, service has returned to normal operation.
Status: Monitoring A service degradation earlier today has caused some processing delays across Scorecards, CQL Reports and Catalog Discovery. The issue has been mitigated and processing is now catching up. We will continue to update this page until it is fully resolved. Affected components Cortex Ingestions (Degraded performance)
Status: Resolved The issue with increased processing times is now resolved. Impacted services have returned to normal operation. Affected components Cortex Ingestions (Operational)
Status: Investigating We are investigating a service disruption with increased latency that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Ingestions (Degraded performance) Cortex Public API (Degraded performance) Cortex Web Application (Degraded performance)
Status: Monitoring The issue with increased latency has been identified and mitigated. We are monitoring the performance of impacted services. We will continue to update this page until it is resolved. Affected components Cortex Ingestions (Operational) Cortex Public API (Operational) Cortex Web Application (Operational)
Status: Resolved The issue with increased latency has been resolved. Impacted services have returned to normal operation. Affected components Cortex Public API (Operational) Cortex Web Application (Operational) Cortex Ingestions (Operational)
Status: Investigating We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Ingestions (Degraded performance) Cortex Public API (Degraded performance)
Status: Monitoring The issue has been identified and a fix has been implemented. We are monitoring the performance of impacted services. We will continue to update this page until it is resolved. Affected components Cortex Ingestions (Degraded performance) Cortex Public API (Degraded performance)
Status: Monitoring The issue with has been identified and a fix has been implemented. We are continuing to monitor the performance of impacted services and will continue to update this page until it is fully resolved. Affected components Cortex Ingestions (Degraded performance) Cortex Public API (Degraded performance)
Status: Resolved The backlog has been cleared. Gitops event processing has fully recovered. Affected components Cortex Ingestions (Operational) Cortex Public API (Operational)
Status: Investigating We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates. Affected components Cortex Public API (Partial outage)
Status: Monitoring We identified the root cause of the List Entities API not returning ownership information and have resolved such. We are actively monitoring the situation to confirm a full resolution. Affected components Cortex Public API (Partial outage)
Status: Resolved The issue impacting the List Entities API has been resolved. Services have returned to normal operation. Affected components Cortex Public API (Operational)