Cookiefirst incident

Degraded loading of banner files for UK users

Resolved after 5 hours 1 minute, affecting section-100675 (Banner files CDN), on March 8, 2023.

resolved Mar 08, 2023, 04:08 PM UTC

We have debugged the issue together with our CDN provider. The problems were relating to a UK server that had degraded performance. We decommissioned the server and everything seems to be working correctly again.

Started
Mar 08, 2023, 11:07 AM UTC
Resolved
Mar 08, 2023, 04:08 PM UTC
Duration
5h 1m
Detected by Pingoru
Mar 08, 2023, 11:07 AM UTC

Affected components

section-100675 (Banner files CDN)

Update timeline

  1. investigating Mar 08, 2023, 11:07 AM UTC

    Reports of users came in that there were extended loading times of banner files for users from the UK.

  2. resolved Mar 08, 2023, 04:08 PM UTC

    We have debugged the issue together with our CDN provider. The problems were relating to a UK server that had degraded performance. We decommissioned the server and everything seems to be working correctly again.

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