Convoso incident

Calls may not be connecting intermittently for some Convoso customers

Minor Resolved View vendor source →

Convoso experienced a minor incident on February 22, 2024 affecting Dialer, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 03:30 PM UTC
Resolved
Feb 22, 2024, 08:00 PM UTC
Duration
4h 29m
Detected by Pingoru
Feb 22, 2024, 03:30 PM UTC

Affected components

Dialer

Update timeline

  1. monitoring Feb 22, 2024, 04:32 PM UTC

    We have identified an intermittent issue where some calls are not connecting to Convoso at this time. We are actively rolling out fixes and are actively monitoring at this time. This is a high-priority issue, and internal leadership is actively monitoring to validate resolution.

  2. monitoring Feb 22, 2024, 05:31 PM UTC

    Impact is significantly reduced at this time, but work continues to validate full resolution.

  3. resolved Feb 22, 2024, 11:37 PM UTC

    This is now resolved, and there should be no additional customer impact at this time. We will continue heightened monitoring and send a follow-up RFO to any customers who reported impact. While this issue was relatively isolated, we appreciate your patience as we worked to resolve this, and apologize for any impact this may have had.