Convoso incident

Some customers may experience trouble placing and receiving calls

Critical Resolved View vendor source →

Convoso experienced a critical incident on March 13, 2024 affecting Dialer, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 05:00 PM UTC
Resolved
Mar 13, 2024, 08:40 PM UTC
Duration
3h 39m
Detected by Pingoru
Mar 13, 2024, 05:00 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Mar 13, 2024, 05:12 PM UTC

    Some customers may experience trouble placing and receiving calls and, as such, may see high wait times. This is a Priority 1 issue and we are working urgently to resolve this. We appreciate your patience as we investigate.

  2. investigating Mar 13, 2024, 05:12 PM UTC

    At this time, we are seeing the impact reduce significantly. We are actively investigating at this time.

  3. monitoring Mar 13, 2024, 05:21 PM UTC

    We are not seeing further impact but at this time, monitoring to validate full resolution.

  4. monitoring Mar 13, 2024, 05:21 PM UTC

    At this time, customers should no longer see any impact. We will continue to monitor closely.

  5. resolved Mar 13, 2024, 08:40 PM UTC

    At this time this issue is now considered fully resolved. Customer impact ended at 10:12 AM PST. We appreciate your patience as we worked to resolve this issue and then confirm no additional impact. Customers who reported impact will receive an RFO as soon as possible.