Convoso incident

Some customers may experience trouble placing and receiving calls

Critical Resolved View vendor source →

Convoso experienced a critical incident on March 13, 2024 affecting Dialer, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2024, 08:54 PM UTC
Resolved
Mar 13, 2024, 11:12 PM UTC
Duration
2h 17m
Detected by Pingoru
Mar 13, 2024, 08:54 PM UTC

Affected components

Dialer

Update timeline

  1. identified Mar 13, 2024, 09:07 PM UTC

    Customers may experiencing trouble placing and receiving calls once again. Teams are working urgently to resolve the issue at this time.

  2. identified Mar 13, 2024, 09:08 PM UTC

    We have identified the cause of this issue and work continues urgently.

  3. monitoring Mar 13, 2024, 09:33 PM UTC

    This issue should no longer impact customers at this time. We are thoroughly monitoring and investigating internally to validate full resolution at this time.

  4. resolved Mar 13, 2024, 11:12 PM UTC

    At this time this issue is considered resolved and customer impact no longer occurred after 2:23 PM PST. Customers who reported impact will receive an RFO as soon as possible. We apologize for the impact this may have had on your operations.