Convoso experienced a critical incident on April 4, 2024 affecting Dialer and Campaigns and Hopper and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2024, 09:14 PM UTC
We are currently experiencing a platform Outage. The team is urgently investigating this issue to evaluate the full impact and working to resolve.
- identified Apr 04, 2024, 09:19 PM UTC
Our team has identified the issue and are working with our 3rd party network vendor to resolve as quickly as possible.
- identified Apr 04, 2024, 09:37 PM UTC
Work continues urgently to resolve this issue with our external network vendor. Please be assured this is a Priority 1, all hands concern and we are addressing this as quickly as possible.
- monitoring Apr 04, 2024, 09:45 PM UTC
Our network vendor has restored connectivity at this time. We are verifying full functionality but users should once again be able to access the Convoso platform.
- monitoring Apr 04, 2024, 10:06 PM UTC
We are working to verify full functionality is restored. Customers may experience slight delays as network connectivity is restored.
- resolved Apr 04, 2024, 10:23 PM UTC
At this time, this issue is resolved (3:18 PM PST). We will be sending an RFO to customers who reported impact as quickly as possible on this matter. We appreciate your patience as we worked urgently with our vendor to resolve this issue.