Convoso incident

Calls may not be completing for some customers

Major Resolved View vendor source →

Convoso experienced a major incident on April 12, 2024 affecting Dialer, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 10:18 PM UTC
Resolved
Apr 12, 2024, 10:41 PM UTC
Duration
23m
Detected by Pingoru
Apr 12, 2024, 10:18 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Apr 12, 2024, 10:11 PM UTC

    We have identified that calls may not be completing for a subset of users. We are actively investigating this issue at the highest urgency.

  2. monitoring Apr 12, 2024, 10:23 PM UTC

    We are actively working on this issue, and customer impact has subsided. We are monitoring as work continues and appreciate your patience while we verify full recovery.

  3. resolved Apr 12, 2024, 10:41 PM UTC

    This issue is now considered resolved, as of 3:18 PM PST. Customer impact was minimal and we will be sending RFOs to any who reported impact. Thank you for your patience as worked urgently to address this.