Convoso incident

Some customers may experience calls not properly connecting

Major Resolved View vendor source →

Convoso experienced a major incident on May 11, 2024 affecting Dialer, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2024, 12:00 PM UTC
Resolved
May 11, 2024, 04:32 PM UTC
Duration
4h 31m
Detected by Pingoru
May 11, 2024, 12:00 PM UTC

Affected components

Dialer

Update timeline

  1. investigating May 11, 2024, 02:41 PM UTC

    Some customers may be experiencing issues with calls not properly connecting. Our team is actively investigating this issue at this time at a Priority 1. We apologize for any impact as we urgently work to resolve this issue.

  2. investigating May 11, 2024, 02:42 PM UTC

    Work continues to investigate this issue. We have upgraded this to a Major outage.

  3. investigating May 11, 2024, 03:54 PM UTC

    Our team continues to work urgently to resolve this issue. We appreciate your patience and will continue to provide regular updates here as they are available.

  4. identified May 11, 2024, 03:59 PM UTC

    We have identified the root cause of this issue and are working to apply the necessary fixes at this time.

  5. monitoring May 11, 2024, 04:12 PM UTC

    A fix has been rolled out and customers should once again be able to place calls without difficulties. We are monitoring to validate full resolution. Once again we apologize for the impact this issue may have caused.

  6. monitoring May 11, 2024, 04:15 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 11, 2024, 04:32 PM UTC

    As of 9:00 AM PST, this issue is considered resolved. We apologize for any impact this may have had and thank you for your patience as we worked to resolve this. An RFO will be sent as soon as possible to customers who reported impact.