Convoso incident
Some customers may experience login issues to the Agent UI
Convoso experienced a major incident on June 5, 2024 affecting Dialer and Scripts, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 01:49 PM UTC
We are currently investigating an issue where some customers may see a 403 or 408 error when attempting to log in to the Agent UI. Our teams are working urgently on this issue and will provide updates as soon as possible. This issue is relatively isolated, and most customers should not experience any impact.
- identified Jun 05, 2024, 01:53 PM UTC
We have isolated the network component that is experiencing trouble. We are working to resolve this as quickly as possible.
- monitoring Jun 05, 2024, 02:22 PM UTC
A fix has been implemented, and we have verified that impacted customers should once again be able to log in to the Agent UI without issue. We are monitoring to verify full resolution at this time.
- resolved Jun 05, 2024, 02:28 PM UTC
We have confirmed this issue was resolved as of 7:15 AM PST, and customers should no longer be impacted at this time. Thank you for your patience as we worked to correct this issue. Customers who reported impact will receive an RFO as soon as possible.