Convoso experienced a notice incident on July 18, 2024, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jul 18, 2024, 01:47 PM UTC
Our team identified an issue this morning that may cause delays in reassigning licenses for some of our customers. A fix has been rolled out and our databases are synchronizing at this time. Impacted users should see this issue resolved over the next 45 minutes (until 7:30 AM PST) as this synchronization process completes.
- monitoring Jul 18, 2024, 02:30 PM UTC
Our team continues to monitor at this time. Delays to license reassignments may continue to impact customers until 8:30 AM PST as our databases continue to synchronize. We apologize for the impact this may have on your day-to-day operations and assure you resolution here is our highest priority.
- resolved Jul 18, 2024, 05:06 PM UTC
At this time reassigning licenses should work as normal. If any issues persist, please reach out to our support team. Thank you for your patience as we worked to resolve this issue.