Convoso incident

Customers may notice a higher frequency of calls not able to complete

Minor Resolved View vendor source →

Convoso experienced a minor incident on July 31, 2024 affecting Dialer, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 05:15 PM UTC
Resolved
Jul 31, 2024, 07:10 PM UTC
Duration
1h 54m
Detected by Pingoru
Jul 31, 2024, 05:15 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Jul 31, 2024, 05:09 PM UTC

    We are actively investigating reports of higher-than-normal levels of Calls Failed or Congestion calls. We are actively investigating this as a Priority 1. We appreciate your patience as we work to resolve this.

  2. identified Jul 31, 2024, 05:33 PM UTC

    Our team has identified an issue with our upstream carriers. We are in urgent communication with them at this time. We appreciate your patience as we work to resolve this issue.

  3. resolved Jul 31, 2024, 07:10 PM UTC

    We have resolved this issue as of 10:20 AM PST. Our team has extensively monitored since adjustments were made and has confirmed no further impact to our customers at this time. Those who reported being impacted will receive an RFO as soon as possible. Thank you once again for your patience as we resolved this issue.