Convoso incident

A small subset of customers may experience trouble with outbound dialing at this time

Major Resolved View vendor source →

Convoso experienced a major incident on August 6, 2024 affecting Dialer, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 01:12 PM UTC
Resolved
Aug 06, 2024, 03:17 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 06, 2024, 01:12 PM UTC

Affected components

Dialer

Update timeline

  1. investigating Aug 06, 2024, 02:30 PM UTC

    We have identified that outbound calls may not be properly completing for a small subset of our customers. Teams are investigating with utmost priority. We appreciate your patience as we work to resolve this.

  2. monitoring Aug 06, 2024, 02:56 PM UTC

    Our team has implemented a fix and we are actively monitoring to confirm full resolution.

  3. resolved Aug 06, 2024, 03:17 PM UTC

    At 7:45 AM PST our team implemented a fix. We have monitored and verified this has resolved the issue. Customers who were impacted will receive an RFO. We do apologize for this interruption to your day-to-day operations and we thank you for your patience while we resolved this.