Convoso incident
Customers may experience trouble accessing voicemails
Convoso experienced a minor incident on August 12, 2024 affecting Reports and Dashboards, lasting 21h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 12, 2024, 03:19 PM UTC
At this time, customers may see an error message when attempting to access voicemails from both the Agent and Admin UIs. We are actively working to resolve this issue, and we appreciate your patience as we work to resolve this.
- identified Aug 12, 2024, 05:09 PM UTC
We continue to evaluate our options to restore access at this time while reducing the impact on our customers. Voicemails are not lost and continue to work properly for callers, but Convoso users may experience trouble accessing them.
- identified Aug 12, 2024, 05:37 PM UTC
We are taking steps to resolve this issue where we can without customer impact. We will fully resolve this issue tonight for all customers and we appreciate your patience here as we work towards full resolution.
- resolved Aug 13, 2024, 12:49 PM UTC
We have made adjustments to correct this issue and appreciate your patience while we worked to resolve.