Convoso incident

Customers may experience intermittently see outbound calls not connecting

Convoso experienced a minor incident on August 14, 2024 affecting Dialer, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started: Aug 14, 2024, 07:43 PM UTC
Resolved: Aug 14, 2024, 09:19 PM UTC
Duration: 1h 35m
Detected by Pingoru: Aug 14, 2024, 07:43 PM UTC

Affected components

Dialer

Update timeline

monitoring Aug 14, 2024, 07:43 PM UTC

We identified an issue where outbound calls were failing to properly route to agents. Our teams immediately were engaged and we have implemented a fix for this and are actively monitoring for any persisting issues. Please have your agents log out fully from the Convoso platform and then log back in if issues persist individually. We appreciate your patience as we verify full resolution.
resolved Aug 14, 2024, 09:19 PM UTC

Customers should no longer experience impact at this time. A fix was implemented at 12:18 PST, and we have verified full resolution. If any agents continue to see an impact, please have them fully log out and back into the platform. We appreciate your patience as we worked to resolve this and will be sending an RFO to any customers who reported impact.