Convoso experienced a major incident on August 22, 2024 affecting Dialer, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2024, 04:35 PM UTC
Customers may experience intermittent logouts, trouble logging in, and Forced Pauses at this time. We have identified an internal issue and we are actively investigating this as a Priority 1 event.
- identified Aug 22, 2024, 05:10 PM UTC
We have identified the issue and are actively implementing fixes at this time. We appreciate your patience as we work urgently to resolve this.
- monitoring Aug 22, 2024, 06:45 PM UTC
User impact has been significantly reduced. We are actively monitoring this issue very closely for edge cases where issues may still appear.
- resolved Aug 22, 2024, 07:52 PM UTC
As of 12:30 PM PST, we have confirmed customers should no longer be impacted. We appreciate your patience as we worked to resolve this and apologize for any impact it may have had on your day to day activities. Customers who reported impact will receive an RFO as soon as possible.