Convoso experienced a minor incident on September 18, 2024 affecting Dialer and Campaigns and Hopper and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2024, 08:20 PM UTC
We are urgently investigating reports of application delays and overall slow performance in both the Agent and Admin UI. We will provide additional updates as soon as they are available.
- monitoring Sep 18, 2024, 08:36 PM UTC
Our team has identified the root cause of this issue and implemented a fix. Customers should not be impacted further at this time, but we are actively monitoring to verify full resolution. We apologize for any impact you may have seen due to this issue.
- resolved Sep 18, 2024, 09:08 PM UTC
We have confirmed that this issue is now resolved. Once again, we appreciate your patience as we worked to resolve this issue and apologize for any impact on your day-to-day operations. Customers who reached out to our support team will receive an RFO about this issue as soon as possible.